Tom's Appliance LLC

Licensed HVAC contractor in El Paso, Texas

TDLR licence active4.5(130 reviews)

Tom's Appliance LLC holds TDLR licence TACLB00013523C, active, licensed since 2 Jun 1994, rated 4.5 from 130 Google reviews.

86score

Report card

  • Licence activeTDLR #TACLB00013523C, class BC. Issued 2 Jun 1994, expires 13 Jun 2027.
  • Licensed 32 yrsSince 2 Jun 1994.
  • On the BBB, not accreditedIts BBB rating, complaints and reviews are on its Better Business Bureau profile.BBB profile Complaints Reviews

Checked against the Texas Department of Licensing and Regulation (TDLR) register on 4 Nov 2026.

Google reviews

4.5(130 reviews)
Tracy★★★★★ 3 months agoView on Google

Got Tom’s number from my Mother in law after two separate companies either failed to do anything for my AC unit, which completely stopped in the middle of summer. He was responsive, professional, and educated me on what had happened and how to maintain the unit for longevity. Highly recommend

Elida Rincon★★★★★ a year agoView on Google

I highly recommend Tom’s Appliances for any microwave repair! My microwave started flashing or overheating and then completely stopped working, so I needed help right away. I called Tom’s Appliances, and they were able to come out the very next day. Tom and his colleague were so kind, professional, and efficient. They quickly diagnosed the problem and had it repaired in no time. Excellent service from start to finish…

Nick Lopez★★★★★ 3 months agoView on Google

Extremely unprofessional business practice! Called the business with a washing machine issue on day X. I was hopeful because the owner himself answered the phone. Said he would come out on day Y...had to call to remind him. Upon initial visit, he(and another dude) came to the house and said they would be back in a couple days(charged $80, btw). A week later still no word. When I called for an update, he'd seems to h…

Richard Nacim★★★★★ 9 months agoView on Google

Won't deal with these guys again. No showed on us 3 times on returning to repair our refrigerator. My wife took the days off to meet them. No decency to call us to cancel. Learn professionalism.

Carlos Reyes★★★★★ a year agoView on Google

Tom and his son came over to check on my Amana washer drum that was making loud noises and was moving all over the place. He said everything was fine, all he did was recalibrated the washer and said make sure you balance the load and place the setting on deep water wash, so the next day I did but it continued with the same problem. I called him back and explained to him that I did as he said but I still have the sa…

Read all 130 reviews on Google Reviews and photos from Google, 4 Nov 2026.

Why it ranks #6 of 292 HVAC contractors in El Paso

Years licensed weight 30100%
Complaint record weight 25n/a
Bond weight 10n/a
Google reviews weight 3573%

Score 85.6 / 100. Claiming this listing or using Theo never changes it. How we rank

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