Prefix Inc

Licensed HVAC contractor in Austin, Texas

TDLR licence active4.4(140 reviews)

Prefix Inc holds TDLR licence TACLA00089903E, active, licensed since 2 Jul 2018, rated 4.4 from 140 Google reviews.

56score

Report card

  • Licence activeTDLR #TACLA00089903E, class AE. Issued 2 Jul 2018, expires 10 Sep 2027.
  • Licensed 8 yrsSince 2 Jul 2018.
  • On the BBB, not accreditedIts BBB rating, complaints and reviews are on its Better Business Bureau profile.BBB profile Complaints Reviews

Checked against the Texas Department of Licensing and Regulation (TDLR) register on 4 Nov 2026.

Google reviews

4.4(140 reviews)
Tammy Smith-Tipler★★★★★ 6 months agoView on Google

It is comforting to have help monitoring my house bi-yearly. I especially appreciate the tankless water heater descaling, cleaning the dryer vent, changing my ac and frig filters. PreFix also identified some plumbing fixture issues and recommend contacting Moen for free parts, then they came to fix things. All the technicians are respectful and polite as well as skilled.

Major Bursey★★★★★ 2 months agoView on Google

First impressions are lasting impressions, and PreFix Home Maintenance made an outstanding one. My first visit exceeded every expectation. The technician was professional, thorough, and courteous, taking the time to explain everything and ensuring the job was completed with excellence. If this first experience is a reflection of the service I can expect, I'm confident I made the right choice. I highly recommend Pre…

Ken Dillman★★★★★ 4 weeks agoView on Google

This is our second year with PreFix. We've had four semi-annual calls and one major job. Each service person was professional, courteous and thorough. The major job was replacing our entire HVAC system and they did a great job. Now that I can't do this maintenance myself, I'm glad I found PreFix.

Maria Aviles★★★★★ 3 weeks agoView on Google

Scheduling is a major issue, and customer service leaves a lot to be desired. What makes it particularly frustrating is that they promptly collect their monthly subscription fees, yet when it's time to schedule the maintenance services you've already paid for, availability is extremely limited or nonexistent. The entire experience has been frustrating, time-consuming, and a waste of money. A service that's supposed…

G Kelly★★★★★ 3 months agoView on Google

Getting an appointment scheduled is a nightmare— you can’t easily schedule online. You have to call, then explain in unnecessary detail the scope of your project (I needed toilet seats installed and I was asked the location of the toilets. Not sure where anyone else’s toilets are, but mine are in the bathrooms. I was then informed they don’t haul off toilets. Okay, good to know. But I just need the seats replaced), o…

Read all 140 reviews on Google Reviews and photos from Google, 4 Nov 2026.

Why it ranks #81 of 416 HVAC contractors in Austin

Years licensed weight 3042%
Complaint record weight 25n/a
Bond weight 10n/a
Google reviews weight 3569%

Score 56.2 / 100. Claiming this listing or using Theo never changes it. How we rank

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