Custom Home Improvement & Repairs of Hampton Roads LLC

Daniel★★★★★ 6 months agoView on Google

I was very pleased with the whole experience of buying a roof with Custom Home Improvements. Terry the salesperson was upfront honest and very knowledgeable of all the products. Did not feel pressured at all to buy his product. Kimberly the scheduler was wonderful and easy to work with. She kept me informed of everything that was going to happen and all my concerns I had and who my install supervisor would be and pas…

Johnny Jobes★★★★★ 2 months agoView on Google

I am a returning customer, and Custom Home Improvements did not disappoint! Kimberly assisted me in getting my everything setup and Neil and his crew did amazing work! Completed everything in one day from start to finish! We had a very old roof and there were even a couple small, damaged areas. Neil's crew gave us a new roof and left without a trace of debris. Super satisfied customers.

Sean Artis★★★★★ 5 months agoView on Google

I looked around at few companies to replace my roof. I am so glad I went with Custom Home Improvements! Kimberly was sweet and answered all of my questions and when she said Neil and his team will be there at 7:30am they sure were there at 7:30am SHARP ready to go! Their financing options superior to the other companies and didn’t give me any bait and switch tactics unlike other companies I received quotes from. They…

Debbie Pauley★★★★★ 3 months agoView on Google

Our experience started out with Greg Smith, who was very knowledgeable about their products and not high-pressure sales. Then we got to work with their fantastic scheduler Kimberly, who made life very easy for us with the scheduling process. We then had the pleasure of working with their roofing crew who came out on 100° day and worked tirelessly in the heat removing our old roof and installing the new one and even…

Dionne Welsh★★★★★ 8 months agoView on Google

We recently had our roof replaced by Custom Home Improvement here in Chesapeake, VA, and the entire experience was outstanding from start to finish. The roofing crew arrived right on time and immediately got to work. Their professionalism and efficiency were clear from the beginning. Neil, the project manager, quickly identified several trouble spots that could have caused long-term structural issues. Instead of appl…

Read all 1096 reviews on Google Reviews and photos from Google, 3 Nov 2026.