Express Home Services LLC
Licensed flooring contractor in Phoenix, Arizona
Express Home Services LLC holds Arizona ROC licence 363806, active, licensed since 11 Feb 2026, rated 1.0 from 7 Google reviews. Bonded for $6,750 with RLI Insurance Company. Arizona ROC record: 1 open complaint, 0 disciplinary actions, 4 resolved.
Read before hiring: 1 open complaint on the Arizona ROC record. Details below, from the board's own record.
Report card
- Licence activeArizona ROC #363806, Specialty Dual CR-8 Floor Covering. Issued 11 Feb 2026, renewal due 29 Feb 2028.
- Licensed <1 yrSince 11 Feb 2026.
- Bonded$6,750 with RLI Insurance Company, since 3 Feb 2026. Arizona sets the amount by licence type and expected yearly work, so a bigger bond means a bigger business, not a better one. Homeowners can also claim up to $30,000 from the ROC Recovery Fund.
- Complaints on record1 open complaint, 0 disciplinary actions, 4 resolved.Details on the Arizona ROC record
- On the BBB, not accreditedIts BBB rating, complaints and reviews are on its Better Business Bureau profile.BBB profile Complaints Reviews
Checked against the Arizona Registrar of Contractors (ROC) register on 4 Nov 2026.
Google reviews
1.0(7 reviews)Alicia Castro★★★★★ 9 months agoView on Google
Do not use! They opened a credit account under my name after I canceled with them (less than 24 hours after placing a "hold" with them as a vendor). I had 72 hours to cancel before the project was confirmed and move forward with and they still moved forward with it after I canceled.
Nathaniel Washington (Nate)★★★★★ 2 years agoView on Google
I am truly dismayed and disheartened by the service or lack thereof to be more accurate. I had a consultant come by Monday 5/1 with the promise that the carpet would be installed the next day 5/2.it did not happen to the city tarring street near my home. scheduled for the next day 5/3 today, still no carpet no callback no information whatever even after I called the office, I got a voicemail stating after-hours proto…
Deborah★★★★★ 7 years agoView on Google
They called right back and showed up with a quote the next day. I paid in full up front $5,200 for 850 sq ft of ceramic tile installation. The next day the installers showed up, and I got a call from the sales rep. The floor needed to be prepped, and it would be another $1,200! Looking over the measurements, I realized there was only 700 sq ft and I had been over charged. Also, I was not given the discount they email…
Hannah S★★★★★ 6 years agoView on Google
Unfortunately, I have not had a good experience with Express Home Services and the Express Flooring. I decided to install rolled laminate flooring instead of another product because several friends and family members have installed it recently and had beautiful outcomes. I chose to go with Express Flooring over other companies because they had a particular style and color I liked over other companies. Their price …
M.A. Torres★★★★★ 3 years agoView on Google
Beware of this company. Their high pressure salesman wanted 100% payment up front of $24,000 for approx 700 sq foot flooring. They pressured an elderly disabled veteran with dementia to agree to do the work and scheduled it in 24 hours (I imagine to assure no competent family would find out in time). Complete elderly abuse and outrageous, I dare say criminal tactics. The salesman told them the $24,000 quote was aft…
Read all 7 reviews on Google Reviews and photos from Google, 4 Nov 2026.
OSHA inspections
US Department of Labor enforcement data, matched by business name and city.
- 29 Oct 2020 · Complaint0 violations · case
Why it ranks #218 of 225 flooring contractors in Phoenix
Score 31.1 / 100. Claiming this listing or using Theo never changes it. How we rank
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